Terms and Conditions

www.paintmaster.co.uk is operated by Paintmaster 2000 Ltd. Any references to “We”, “Us”, “Paintmaster”, “Paintmaster.co.uk” or similar terms is a reference to Paintmaster 2000 Ltd.


Introduction
1.1
By placing an order with Paintmaster, you agree to be bound by these Terms and Conditions.
1.2
It is your responsibility to read and understand these Terms and Conditions before placing an order. If you do not agree with any part of these Terms and Conditions, you should not proceed with your purchase.
1.3
Paintmaster reserves the right to amend these Terms and Conditions at any time without prior notice. The version published on our website at the time your order is placed will apply to your purchase. The publication date is shown at the end of this document.

  1. Contract of Sale
    2.1
    Whilst every effort is made to ensure that product descriptions, prices and availability are accurate, occasional errors may occur. If a product has been incorrectly priced or described, Paintmaster reserves the right to cancel the order before dispatch and issue a full refund. The product may then be relisted at the correct price.
    2.2
    We reserve the right to refuse or cancel any order before dispatch for any reason. A contract of sale is not formed simply because your order status displays as “Processed” or any similar status. This only confirms that your order has been successfully received by our system.
    All orders are subject to verification, stock availability and acceptance by a member of our team. We reserve the right to decline or cancel an order at any stage prior to dispatch should it become unacceptable for any reason, including but not limited to pricing errors, stock discrepancies, payment issues or suspected fraudulent activity.
    2.3
    Any contract entered into between you and Paintmaster shall be governed by the laws of England and Wales and interpreted in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  1. Privacy
    3.1
    Paintmaster only collects and stores the personal information necessary to process and fulfil your order.
    Payment card details are never stored by Paintmaster. All payments are processed securely through authorised third-party payment providers using encrypted payment systems.
    3.2
    We do not sell, rent or lease your personal information to third parties.
    Your personal information is treated as confidential and processed in accordance with applicable UK data protection legislation. Information will only be shared where necessary to process your order, arrange delivery or comply with legal obligations.
    3.3
    Following a purchase, we may occasionally contact you by email regarding products, services, promotions or important updates where permitted by law.
    You may unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails.
    3.4
    For full details of how we collect, process and protect your personal information, please refer to our Privacy Policy available on our website.
  2. Delivery
    4.1 Delivery Areas
    Delivery charges and estimated delivery times shown on our website apply to most UK mainland addresses.
    Some remote or non-standard UK postcodes may incur additional delivery charges. Although we endeavour to calculate delivery costs accurately, there may be occasions where the courier charge exceeds the amount paid at checkout.
    If this happens, we will contact you before dispatch. You may either pay the additional delivery charge or cancel your order for a full refund.
    For deliveries to the Channel Islands, Isle of Wight, Isle of Man, Scottish Islands, Northern Ireland, Europe or any international destination, please contact us for a delivery quotation before placing your order.
    4.2 International Deliveries
    For international deliveries, any import duties, taxes, customs charges or local fees are the responsibility of the recipient unless agreed otherwise.
    4.3 Orders Placed Through Amazon and Other Marketplaces
    These delivery terms also apply to orders placed through our official Amazon store or any other authorised marketplace where Paintmaster is the seller.
    If the delivery charge paid through a marketplace does not cover the courier cost to your postcode, we reserve the right to contact you before dispatch to request the additional delivery charge. If you do not wish to pay the additional charge, your order will be cancelled and fully refunded.
    If you purchase Paintmaster products from an independent third-party seller, any delivery, return or refund queries should be directed to that seller.
    4.4 Delivery Times
    Our free economy delivery service normally takes 2–5 working days.
    Most UK mainland orders are delivered using DEXL or APC Overnight. Once your order has been dispatched, these services normally aim to deliver within 24 hours, although this cannot be guaranteed.
    Many of our products are manufactured or mixed to order, so dispatch times may vary depending on the product and current workload.
    If you have arranged contractors, decorators, installers or equipment hire, please ensure your order has arrived before booking any work. Paintmaster cannot accept responsibility for any costs, delays or losses caused by late deliveries.
    Where a next working day service has been selected and paid for, we will do our best to dispatch your order accordingly. However, delivery times are dependent on the courier and circumstances beyond our control.
    4.5 Lost or Delayed Deliveries
    If your order has not arrived within the expected delivery timescale, please contact us as soon as possible.
    We will investigate the delay with the courier and keep you informed. If a parcel is confirmed as lost, we will arrange either a replacement or a refund.
    4.6 Proof of Delivery
    If a parcel has been signed for but the recipient advises they have not received it, we will request proof of delivery from the courier.
    No replacement or refund can be issued until the courier’s investigation has been completed.
    4.7 Delivery Services
    Tracking details will normally be sent to the email address provided when your order is placed.
    Some deliveries require a signature. If delivery cannot be completed due to circumstances within the customer’s control, including an incorrect address, refusal of delivery or failure to collect the parcel, Paintmaster reserves the right to charge any additional delivery, re-delivery, storage or return costs incurred.
    4.8 Shared Delivery Addresses
    Where goods are delivered to flats, offices or other shared buildings, a signature from any authorised person at the delivery address will be accepted as proof of delivery.
    4.9 Returned Deliveries
    If an order is returned because delivery could not be completed for reasons within the customer’s control, Paintmaster reserves the right to deduct any delivery, return or administration costs from any refund or to request payment before re-dispatching the goods.
    4.10 Damaged Deliveries
    Please inspect your delivery upon arrival.
    If the packaging appears damaged, refuse delivery where possible or sign for the parcel as “Damaged”.
    Please report any damaged, missing or incorrect items as soon as possible so we can investigate with the courier.
  1. Prices
    5.1
    Unless otherwise stated, all prices shown on our website include VAT.
    5.2
    Prices, product information and availability may change without notice.
    If a pricing error is identified before dispatch, we reserve the right to cancel the order and issue a full refund.
    5.3
    Like most manufacturers, our prices may change from time to time to reflect increases in raw material, manufacturing, transport and operating costs.
    We always endeavour to keep our prices as competitive as possible while maintaining the quality of our products.
  2. Returns
    6.1
    Custom mixed, tinted and made-to-order paint is non-returnable and non-refundable unless the product is faulty or has been supplied incorrectly.
    Many of our paints, including our Standard Paintmaster Shades, are mixed by eye during manufacture. Whilst every effort is made to maintain consistency, slight colour variations may occur between batches and we cannot guarantee an exact match to previous purchases, RAL, BS or other colour standards unless specifically stated.
    Our Standard Paintmaster Shades are manufactured in approximately 1,000 litre batches. Whilst we endeavour to maintain a consistent shade from batch to batch, slight colour variations are a normal part of the manufacturing process.
    The colours shown on our website, in brochures or on any digital device are provided as a guide only and may not exactly represent the finished product due to differences in screen settings, lighting and display devices. Our Standard Paintmaster Shades are not colour matched to the website images and should not be relied upon as an exact representation of the final paint colour.
    To help achieve the best colour consistency, we recommend purchasing sufficient paint to complete your entire project in one order. Standard shades purchased weeks or months apart may vary slightly between production batches.
    If you believe there is a colour issue outside what would reasonably be expected from normal manufacturing tolerances, please contact us before using the product. We may request a painted sample so that the colour can be inspected by our factory.
    6.2
    Subject to clause 6.1, unwanted items may be returned within 14 days of delivery, provided they are unused, unopened and in their original condition.
    Please contact us before returning any goods. A copy of your invoice or proof of purchase must accompany all returns.
    6.3
    Delivery charges are non-refundable unless the goods are faulty or we are required to refund them by law.
    6.4
    Please report any damaged, missing or incorrect items within 3 days of delivery so that we can investigate promptly.
    6.5
    Customers should inspect all products before use. Paintmaster cannot accept responsibility for labour costs, contractor charges or consequential losses where products have been applied before any alleged issue has been reported.
    6.6
    If you have any questions regarding your order or a return, please contact our Head Office on 01663 733633.
  1. Copyright
    7.1
    All text, images, logos, product photographs and other content on this website are the property of Paintmaster 2000 Ltd or are used with permission. They may not be copied, reproduced, distributed, published or used without our prior written consent.
    This includes the use of Paintmaster product images, branding and marketing materials on websites, online marketplaces (including Amazon, eBay, Etsy and similar platforms), social media, advertisements or any other sales channels without our prior written permission.
    Unauthorised use of Paintmaster intellectual property may result in legal action and/or requests for the removal of content from websites, online marketplaces or other platforms.
    7.2
    If you have any questions regarding these Terms and Conditions, please contact our Head Office before placing your order.
  1. Risk and Ownership
    8.1
    Responsibility for the goods passes to you once they have been delivered to the delivery address provided.
  1. Online Sales
    9.1
    These Terms and Conditions apply to purchases made directly through the Paintmaster website and any authorised online marketplace where Paintmaster is the direct seller, including our official Amazon store.
    Whilst Paintmaster products are also supplied through a number of genuine third-party retailers and distributors, we are aware that our products are occasionally advertised or offered for sale by unauthorised sellers. We therefore recommend that customers exercise caution when purchasing Paintmaster products from any seller other than our official website or official Amazon store.
    Paintmaster can only accept responsibility for orders placed directly through our website or through our official Amazon seller account. If you purchase Paintmaster products from an independent retailer or third-party marketplace seller, any queries relating to your order, including delivery, returns, refunds or after-sales support, should be directed to the seller from whom you purchased the goods.
    If you are unsure whether a seller is authorised to sell genuine Paintmaster products, please contact our Head Office before making your purchase.
  1. Cancellation Policy
    10.1
    If you wish to cancel your order, please contact our Head Office as soon as possible on 01663 733633.
    If your order has not yet been dispatched, we will endeavour to cancel it and issue a full refund.
    Orders that have already been dispatched cannot be cancelled before delivery. Where goods have already been shipped, Paintmaster reserves the right to deduct any courier, delivery, return or administration charges incurred before issuing a refund, except where prohibited by law.

Company Information
Paintmaster is operated by Paintmaster 2000 Ltd.
Registered Office
Units 12–17 Bingswood Industrial Estate
Whaley Bridge
High Peak
Derbyshire
SK23 7LY
Company Registration Number: 3911253
VAT Registration Number: 748 7881 66
These Terms and Conditions were last updated: July 2026.