Refund and Returns

Returns policy

You can return any unused product to us in its original condition for a full refund or exchange within 30 days of delivery with a 10% handling charge deducted before refund. 
This right to return does not apply to bespoke products such as mixed paint which is made to order.

Free return to store

After contacting us on 01663733633 or for advice, you can take your faulty item to your nearest store for a refund. Proof of purchase is required and all products must be undamaged in their original packaging or as discussed.

Sending back a return

You can use any courier of your choice to return your order, contact us prior to the return on 01663733633 or with your order number and details of the product to be returned so we can expect delivery.

The return address:

Paintmaster (returns department)
Unit 12-17 Bingswood Ind. Est., 
Whaley Bridge, 
SK23 7LY 

Faulty items

If there is an issue with an order, we will do our best to rectify any problems straight away.
If you think your item is faulty, please contact us on 01663733633  or


For security reasons we can only make refunds to the original payment method you used to place your order.

  • Refunds to card can take 3-5 working days
  • Refunds to PayPal can take 5-10 working days

If you haven’t received your refund within this time, contact us on 01663733633 or